Shipping Policy
The OG Vault operates on a limited-drop model. All orders are processed with precision and care. Please review the details below before placing your order.
1. Order Processing
All orders are processed within 24–48 business hours after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working business day.
Once your order is processed, you will receive a confirmation email along with tracking details.
2. Shipping Timeline
Domestic Shipping (India)
Estimated delivery time: 4–7 business days from dispatch.
Delivery timelines may vary depending on location and logistics conditions.
International Shipping (If Applicable)
Estimated delivery time: 7–15 business days depending on the destination country.
International customers are responsible for any customs duties, taxes, or import charges applicable in their country.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout.
From time to time, The OG Vault may offer promotional free shipping on select drops or order values.
4. Tracking Orders
Once your order has been dispatched, you will receive a tracking number via email or SMS.
Customers are responsible for monitoring tracking updates and ensuring availability at the delivery address.
5. Delivery Delays
While we aim to meet all delivery timelines, delays may occur due to:
- High-demand limited drops
- Courier partner delays
- Public holidays
- Weather conditions
- Unforeseen logistical issues
The OG Vault is not liable for delays caused by third-party shipping providers.
6. Incorrect Address
Customers must ensure that shipping details are accurate at the time of placing the order.
The OG Vault is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.
Additional shipping charges may apply for re-delivery.
7. Lost or Damaged Packages
If your package is marked as delivered but not received, please contact us within 48 hours.
In case of damaged packages, customers must notify us within 24 hours of delivery with supporting images.
Each case will be reviewed individually.
8. Limited Drop Disclaimer
Due to the exclusive nature of our limited releases:
- Shipping timelines may slightly vary during high-demand drops.
- Once sold out, items cannot be replaced if lost due to incorrect customer details.
We recommend double-checking all order information before completing your purchase.
Contact Information
For shipping-related inquiries:
The OG Vault
Email: support@theogvault.com
Phone: +91-XXXXXXXXXX
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM